Embassy Suites by Hilton Rockford Riverfront

Great hotel. Needs some work. Overall, very beautiful hotel. Clean warm pool, nice clean hot tub. The issue is the HVAC in the room, it was honestly 10-15 degrees colder in the sleeping room, and zero way to make changes? There is only ONE "opening" that would allow you to get air to the other room? Woke up in the am to find TONS of water trickling down the windows? Was there zero ventilation? Honest- my kids and myself had a great night out. It is an excellent place to explore for the simple historic wonder. I invite you to LOOK at every floor, every corner of the hotel. We spend hours searching the history. We would go again, but this is strange quality issues for such a high class hotel chain.

The hotel was wonderful, beautifully decorated for the holiday season. The room was spacious and I had separate work and sleep areas, temperature was perfect. The evening reception was a pleasant surprise, some wine and appetizers to round out a long workday was welcomed. Starting each day with a solid breakfast was fabulous, the omelettes were absolutely delicious, toast, tea, fruit, it was all great and the breakfast team was wonderful, every single one of them.

Overall, it was pretty underwhelming. No designated or covered parking, reception was lacking, service was poor, food and drinks were boring, hot tub was dirty, barking dogs, room looked unfinished. Overall, I did feel like my room was clean, but that should be the bare minimum, right? I would not choose to stay here again. All of the fancy amenities that "justify" the price are not worth it. You can save yourself some money by staying at a cheaper (but still nice) hotel and go have MUCH nicer dinner and cocktails somewhere else in Rockford. Side note: The staff let themselves into my room unexpectedly early in the morning. The managers did help me get a discount for my trouble, but this was very unsettling. I highly recommend you double lock your doors -- especially if you travel solo.

I was trying to book a room for both of my son’s birthday party. Well when doing that online I was booking through a third party company. I mistakenly booked for the incorrect date and within 2 minutes of booking I realized this. I called the third party agency 3 times to try to get this resolved. With no luck, being put on hold, playing phone tag and no answers given to me, Megan at the Embassy Suites Rockford really helped ease my frustration and ultimately got everything figured out for me. I am super happy so far and excited for my stay. Thank you!

HIGHLY DO NOT RECOMMEND . My stay here was horrific . First and foremost , my 4 year old was eaten up by the bedbugs . When we initially arrived at the property , another guest was at the desk complaining about bedbugs . I asked the front desk about canceling and she told me we would lose our money and that the guest was likely just trying to get their money back . So we go up to our room and everything appeared to be fine . I decided to go down to the bar and have a drink and went back to bed . I woke up the next morning to an ate up kid and over $1000 in unauthorized transactions from this hotel . The staff there took it very lightly. I had to go through my bank for my funds .

Loved this hotel! It was very nice! Everything about it was high-end. The food was amazing. The service was some of the best we've experienced- especially in the hotel restaurant. Will who works the breakfast was so warm and welcoming there. He explained everything, and the food was absolutely delicious. The views were great. The bed was comfortable. It was quiet. We didn't get to experience everything we wanted, but we would definitely stay here again. Parking is odd because there's no hotel parking, only public parking that you have to pay for. That's the only downside but it's under $20 and as close as if it were their parking lots so again no complaints. Keep up the great work!!

The company I am a part of had an event there a few weeks back. There were roughly 80-100 people there, and it was an awesome event. There was one issue that came up, the event coordinator made provisions for food trucks to be outside in the parking lot for the noon break. However, unbeknownst to many of the guests of the event, is that the hotel did not want us to bring the food truck items into the hotel. There picnic tables outside that were supposed to be used to eat our lunches. They only allowed food from the hotel in the building. From a business standpoint, I get where they are coming from. However, when you consider the fact that we have this many people in suits, dresses outside in the muggy heat eating out of to go trays. Many who didn't know about the no eating of food bought outside of the hotel were chased out. Add the fact that there weren't enough picnic tables to eat at. Guest were trying to connect and network in that situation during the lunch break, really left a bad taste in the mouth of many. Despite that issue, the event was an overall success. The staff were polite and welcoming, our beverages were tended to very well, and the restrooms were well kept. The rooftop party afterward was awesome!